Thank you for shopping with [Your Business Name]. This Shipping Policy describes the terms and procedures that govern how we handle the processing, shipping, and delivery of all orders placed through our store. We are committed to fulfilling your orders accurately and efficiently, and we want you to have a clear understanding of what to expect from the moment you place your order to the moment it arrives at your door. Please read this policy carefully before completing your purchase. By placing an order with us, you agree to the terms described below.

If you have any questions or concerns about your shipment that are not addressed in this document, please do not hesitate to contact our customer support team using the information provided in the final section of this policy.

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1. Order Processing Times

All orders placed with [Your Business Name] are subject to a processing period before they are handed off to a shipping carrier. During this time, we verify payment, prepare your items, conduct quality checks, and package your order for shipment.

• Standard Processing Window: Orders are typically processed within 1–3 business days of the order being placed and payment being confirmed. Business days are defined as Monday through Friday, excluding federal holidays.
• Weekend and Holiday Orders: Orders placed on Saturdays, Sundays, or federally observed holidays will begin processing on the next available business day. These orders are not delayed in priority — processing simply begins on the following business day.
• Peak Season and Promotional Periods: During high-volume periods — including but not limited to major holidays, sales events, and promotional campaigns — processing times may be extended beyond the standard 1–3 business day window. We will make reasonable efforts to communicate any anticipated delays via our website or email notifications.
• Order Confirmation and Shipment Notification: Once your order has been processed and handed off to the carrier, you will receive an automated email confirmation containing your order details and, where available, your tracking information. Please ensure your email address is entered correctly at checkout to receive these notifications.

2. Shipping Rates & Methods

[Your Business Name] offers several domestic shipping options to accommodate a range of delivery needs and budgets. Shipping rates are calculated at checkout based on the total weight and dimensions of your order, your delivery destination, and the shipping method selected. The rates displayed at checkout are final and inclusive of any applicable carrier fees.

Shipping Method	Estimated Transit Time	Estimated Cost	Carrier
Standard Shipping	5–7 business days	[Standard Rate]	USPS / UP
Expedited Shipping	2–3 business days	[Expedited Rate]	UPS / FedEx
Overnight / Express Shipping	1 business day	Overnight Rate	FedEx Overnight

* Transit time estimates begin after the order has completed processing. See Section 1 for processing time details. Transit times are estimates only and are not guaranteed.

• Free Shipping: Free standard shipping may be available on qualifying domestic orders that meet or exceed a minimum order value. Any applicable free shipping promotions will be reflected automatically at checkout when the qualifying threshold is reached.
• Rate Calculation: All shipping rates are calculated dynamically at checkout based on the package weight, dimensions, destination ZIP code, and selected shipping method. The final rate presented at checkout is the rate charged — no additional shipping fees will be added after purchase unless otherwise agreed upon.
• Carrier Selection: Corey Athleticwear reserves the right to select the carrier for any given shipment. In most cases, the carrier displayed during checkout will be used; however, we may substitute a carrier of equal or greater service level without prior notice.

3. Estimated Delivery Times

The following delivery timeframes apply to domestic shipments within the contiguous United States. All estimates are measured in business days (Monday through Friday, excluding federal holidays) and begin from the date the order is shipped — not the date the order is placed.

Shipping Method	Processing Time	Transit Time	Total Estimated Delivery
Standard Shipping	1–3 business days	5–7 business days	6–10 business days
Expedited Shipping	1–3 business days	2–3 business days	3–6 business days
Overnight / Express Shipping	1–2 business days	1 business day	2–3 business days

Please be aware of the following important considerations regarding delivery estimates:

• Estimates Are Not Guarantees: All delivery timeframes are estimates provided by our shipping carriers and are not guaranteed. [Your Business Name] is not liable for shipments that arrive outside of the stated estimate window.
• Carrier Delays: Delivery timelines may be impacted by circumstances outside of our control, including carrier volume surges, labor disruptions, mechanical issues, or logistical delays.
• Weather and Natural Events: Severe weather conditions, natural disasters, or other force majeure events may cause significant delays that affect delivery timelines across all shipping methods.
• High-Volume Periods: During peak shopping seasons (e.g., the winter holiday season, major sale events), carriers may experience higher-than-usual volumes, which can result in transit times exceeding the standard estimates.
• Remote or Rural Areas: Deliveries to certain rural, remote, or P.O. Box addresses may require additional transit time beyond the estimates shown above.

4. International Shipping

[Your Business Name] is pleased to offer international shipping to select countries and regions worldwide. We are committed to serving our global customers; however, please review the following terms carefully before placing an international order, as additional conditions apply.

• Availability: International shipping is currently available to select countries. Not all countries or regions are serviceable. During checkout, available shipping destinations will be listed. If your country is not listed, we are unable to process a shipment to that location at this time.
• Estimated International Transit Times: International orders typically arrive within 7–21 business days after shipment, depending on the destination country, customs processing speed, and the shipping method selected. Some remote international destinations may experience transit times beyond this range.
• Customs, Duties, and Import Taxes: All applicable customs fees, import duties, value-added taxes (VAT), and other government-imposed charges are the sole responsibility of the customer. These fees are not included in the order total or shipping cost collected by [Your Business Name] at checkout. We have no ability to predict or control these charges, and they vary significantly by country and order value.
• Customs Delays: International shipments may be subject to inspection and processing by the destination country's customs authority. [Your Business Name] is not responsible for any delays caused by customs clearance procedures. Such delays are outside of our control and cannot be expedited on our end.
• Refused or Undeliverable International Shipments: If an international package is refused by the recipient or returned to us due to failure to pay customs fees, an incorrect address, or failure to collect from a customs facility, the customer will be responsible for any return shipping costs. Original shipping fees are non-refundable in such cases.
• Restricted Items: Certain products may be restricted or prohibited from import in specific countries. It is the customer's responsibility to verify that the ordered items are permitted under their country's import regulations before placing an order.

5. Order Tracking

[Your Business Name] provides order tracking capabilities to keep you informed about the status of your shipment from the moment it leaves our facility to the moment it arrives at your door.

• Tracking Number Notification: Once your order has been picked up by the carrier and scanned into their system, you will receive an automated email containing your shipment tracking number and a link to track your package. This email is sent to the address provided at checkout.
• How to Track Your Order: You may track your shipment using one of the following methods:
  • Click the tracking link included in your shipment confirmation email.
  • Visit the carrier's official website directly and enter your tracking number in the provided tracking tool.
  • Log into your account on our website (if applicable) and view your order history for tracking details.
• Tracking Information Update Delays: Please note that tracking information may take up to 24–48 hours to become active and reflect updated status after your shipment notification email is received. This is normal and is dependent on when the carrier scans the package into their network.
• Tracking Inquiries: If you have not received a tracking number within 5 business days of placing your order, or if your tracking number does not show activity after 48 hours, please contact our customer support team for assistance.

6. Lost or Damaged Packages

While we take every precaution to ensure your order is carefully packaged and entrusted to reliable carriers, we understand that issues can occasionally arise during transit. The following procedures apply in the event that your package is lost or arrives damaged.

Lost Packages

• If your tracking information has not updated for an extended period, or if the carrier has marked your package as delivered but you have not received it, please contact our customer support team within 30 days of the estimated delivery date.
• Upon receiving your report, we will initiate a trace or investigation with the carrier on your behalf. Carrier investigations typically take 5–10 business days to complete.
• Before contacting us, we ask that you first check with neighbors, building management, or any designated parcel lockers, as carriers sometimes leave packages in alternate locations.
• Replacement or refund decisions for confirmed lost packages will be made on a case-by-case basis following the completion of the carrier investigation. [Your Business Name] is not obligated to issue a replacement or refund prior to the conclusion of this process.

Damaged Packages

• If your order arrives visibly damaged, please contact our customer support team within 7 days of delivery to report the issue. Reports submitted after this window may not be eligible for resolution.
• When reporting a damaged package, please include the following: your order number, a description of the damage, and clear photographs of the damaged packaging and the affected item(s).
• We will review your report and work with the carrier to file a damage claim where applicable. Our team will advise you on next steps, which may include a replacement shipment, a store credit, or a refund, depending on the circumstances.

Carrier Liability vs. Business Responsibility

Once an order has been handed to the carrier and a tracking number has been assigned, the package is in the carrier's custody. [Your Business Name] is not directly liable for loss or damage that occurs during transit; however, we are committed to advocating on your behalf and working toward a fair resolution. All replacement and refund decisions are made at the discretion of [Your Business Name] following the applicable review process.

7. Incorrect Address & Returned Packages

It is the customer's responsibility to ensure that all shipping address information entered at checkout is accurate, complete, and current. Please review your shipping address carefully before submitting your order, as address errors can cause significant delays or result in undeliverable shipments.

• Incorrect Address Provided by Customer: If a package is returned to us because the delivery address provided at checkout was incorrect, incomplete, or undeliverable as entered, the customer will be responsible for any additional shipping costs required to reship the order to a corrected address.
• Address Correction Requests: If you realize you have entered an incorrect address after placing your order, please contact us immediately at [support@yourbusiness.com]. We will make every effort to correct the address before the order ships, but we cannot guarantee that changes can be made once the order has entered processing.
• Returned Package Process: When a package is returned to us by the carrier, we will notify you via email. At that point, you will have the option to:
  • Request a reshipment to a corrected address, subject to payment of the applicable re-shipping fee; or
  • Request a refund for the cost of the items only (original shipping fees are non-refundable).
• Unclaimed or Refused Packages: If a package is returned due to the customer refusing delivery or failing to claim the package from a carrier facility within the required timeframe, the same re-shipping fee and refund policy described above will apply.
• Return Shipping Costs: Any carrier fees incurred in returning an undeliverable package to [Your Business Name] may be deducted from any applicable refund issued.

8. Customer Support

Our customer support team is here to help with any questions, concerns, or issues related to your order or shipment. We take all shipping inquiries seriously and are committed to responding promptly and resolving issues to the best of our ability.

Contact Method	Details
Email	trystanjamison@gmail.com
Phone	615-401-0450
Business Hours	Monday–Friday, 9:00 AM – 5:00 PM CST
Response Time	We aim to respond to all inquiries within 1–2 business days

When contacting our support team regarding a shipping matter, please have the following information ready to help us assist you more efficiently:

• Your order number (found in your order confirmation email)
• The email address used to place the order
• Your tracking number (if applicable)
• A brief description of the issue or question

We genuinely value your business and want every order to reach you in perfect condition and on time. If anything falls short of that standard, please reach out — we are committed to making it right. No question is too small, and we encourage you to contact us at any point during the shipping process if you need assistance or reassurance about your order's status.

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